Refund policy

Welcome to Sipporia.site. We value your trust and are committed to providing quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Overview

At Sipporia.site, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

By placing an order on our website, you agree to the terms of this Return & Refund Policy.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 30 calendar days of delivery.
The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase must be provided, including the order number and purchase confirmation.

Items returned without prior authorization may not be accepted.

3. Non-Returnable Items

The following items are generally not eligible for return:

Products showing signs of use, damage, or alteration caused by the customer.
Personalized, customized, or made-to-order items.
Clearance, final sale, or promotional items marked as non-refundable.
Gift cards and digital products.
Items returned without sufficient proof of purchase.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during transit,
Defective upon arrival,
Missing components, or
Different from the item ordered,

please contact us within 7 days of delivery.

To assist with verification, please provide:

Your order number,
A description of the issue,
Clear photographs or videos showing the problem.

Once verified, we may offer:

A replacement product,
A partial refund, or
A full refund, depending on the circumstances.

5. Return Process

To initiate a return, please contact our support team:

Email: support@Sipporia.site

Please include:

Full name
Order number
Reason for return
Supporting photographs (if applicable)

Our team will review your request and provide return instructions if approved.

Customers should not send items back without receiving return authorization.

6. Return Shipping

Customers are generally responsible for return shipping costs unless:

The item arrived damaged,
The item was defective,
An incorrect item was shipped.

We recommend using a trackable shipping service. Sipporia.site is not responsible for returned packages lost during transit.

7. Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method.

Depending on your payment provider, refunds may take approximately 5–10 business days to appear in your account.

Shipping fees, handling charges, taxes, and insurance fees may be non-refundable unless otherwise required by law.

8. Partial Refunds

In certain situations, only partial refunds may be granted, including but not limited to:

Items returned with missing parts,
Products not in original condition,
Returns requested outside the standard return period,
Damage not caused by our error.

9. Order Cancellation

Orders may be canceled before fulfillment and shipment.

If an order has already been processed or shipped, cancellation may not be possible. In such cases, customers may request a return after delivery according to this policy.